Face ID isn’t working? Maybe you can repair it by yourself

With the advent of the iPhone X, a new way of authenticating and unlocking devices with the Apple logo has also seen the light of day - Face ID. This feature made it possible to unlock the device with a face and replaced the previously used Touch ID, which worked on the principle of scanning fingerprints.

Since then, you will find this feature on all the brand's top models, including:

  • iPhone X
  • iPhone Xr
  • iPhone Xs
  • iPhone Xs Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12
  • iPhone 12 Pro Max
  • iPhone 12 Pro
  • iPhone 12 mini

and as well on Apple iPad devices

  • 12,9-inch iPad Pro (4. generation)
  • 12,9-inch iPad Pro (3. generation)
  • 11-inch iPad Pro (2. generation)
  • 11-inch iPad Pro

From time to time, however, it is possible to encounter a situation where the Face ID stops working partially or completely. Even a seemingly simple solution can fix such a problem. Today we will show you the ones that you can do by yourself.

Try ordinary restart

Minor errors or various applications can cause your mobile, in this case specifically unlocking it, to stop working as it should. Sometimes, however, you can do just a little few things to make broken Face ID work again. The procedure is as follows:

Follow these steps:

  1. Press and hold the power key on one side and any volume key on the other side. After a few seconds, a simple swipe will appear on the screen with which you can turn off the device.
  2. After like 30 seconds turn on the device again. To switch on the device, press and hold the side button (just a few seconds), which you also used when turning off.

Check settings

If a simple restart didn't help, it's a good idea to check your settings. You must enable the Face ID unlock feature by doing these steps.

With the following steps you’ll get the access. 

  1. Go to settings
  2. Click on Face ID and code
  3. If you do not have the Face ID feature enabled, do so now.
  4. Also, make sure you have Face ID enabled as a way to unlock your phone
  5. If the function was allowed, try to turn it off and turn it on again.

Update system

Each version of iOS carries certain bugs and fixes a lot of old bugs at the same time. If you're not sure if you've updated your device yet, follow these steps:

Follow these steps:

  1. Go to Settings
  2. Click on General
  3. Click on Update software
  4. If the update is available, download it.

Updating your system can often resolve the problematic behavior of your device. However, always remember to back up your data before a major update so that you don't lose any photos or other valuable content or information.

Reset Face ID

Resetting, thus deleting and resetting this function, is another possible solution to fix the Face ID yourself.

  1. Go to Settings
  2. Click on Face ID a code
  3. Click on Reset Face ID
  4. Then you can set up Face ID again

After resetting the Face ID, we recommend restarting the device and then testing whether the function works. Also keep in mind that when setting up and using Face ID, it is necessary to pay attention to certain facts:

• The device must be at a distance of about arm's length from your face.
• Face cannot be covered with any mask – eyes, nose and mouth have to be fully visible.
• We recommend to not have sunglasses before using Face ID.

Reset settings or of the whole device

The last two options are much more radical than the previous ones. Prolonged use of your device may result in different settings or a combination of them causing Face ID to stop working fully. In this case (if no previous step helped), all settings must be reset.

  1. Go to settings
  2. Click on General
  3. Click Reset at the very bottom
  4. Select Reset all settings and follow the on-screen instructions.

After resetting the settings, the device restarts. You will then need to re-enable and set up Face ID in the settings. If it still doesn't work, the last option is to erase the entire device. 

But before you do, be sure to back it up using iTunes or iCloud. Then aim again between the Settings - General - Reset - Delete all content and settings.

Face ID correction is not always necessary - but if so, entrust it to professionals. If you’d like to improve your mobile phone with quality accessories, such as a protective glass or cases, visit our e-shop and choose the top accessories according to your ideas.

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